Support with a defined scope

  • Website changes and technical troubleshooting agreed for your site
  • Practical help with hosting, email and DNS
  • An agreed update, backup and recovery responsibility where commissioned
  • Clear renewal arrangements and handover requirements

A practical example

If an enquiry stops arriving, the investigation may involve the form, email provider or DNS. A support brief should identify access, the responsible provider and the checks included before anyone changes a live system.

Scope and pricing

Maintenance and support are quoted separately unless expressly included in your project proposal. First-year hosting does not include unlimited future changes, emergency cover or free renewals.

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Before we start

Can you support an existing website?

Send the public URL and describe the issue without including passwords. We first assess the platform, access and scope. Response times, backup frequency, supported components and any out-of-hours service must be agreed in writing.

Useful reading

Tell us what you need

Send your website address, the main goal and any constraints. We will discuss the scope and quote before work begins. Please do not send passwords through the enquiry form.

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